CONNECT WITH OUR PHYSIOS ANYWHERE YOU ARE

North City Physiotherapy allows you to access Physiotherapy services remotely. This could be at home, at work, or any other place that suits you. Support is provided via Telehealth video consultations through your computer, phone, or tablet. You receive the same excellent service from us as you would in a face to face consultation, but don’t need to worry about travel, parking, or time away from the things you love.

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OUR SERVICE

North City Physiotherapists offer virtual consultations which meet many clinical needs including diagnosis, providing treatment and advising on follow up care.  Physiotherapy Consultation & Supervised Exercises will be provided to you. 

For patients:

• Faster access to an appointment.
• Less disruption to your day.               

 

FAQ

What technology do I need?

A smart phone, tablet, laptop or computer with a camera inbuilt or attached. Good, reliable internet connection with reasonable speed.

What will happen once my appointment is booked?

We will send an email with more details on how the consultation will take place including our consent form. 

Before your appointment you will receive another email from us with a link to where the consultation will take place. 

We ask that you get online 10 minutes before your appointment and click on a link to join the consultation.

If you are using a mobile device for your consultation, you will be prompted to download the app.  Please do this and then click join as a guest. If you are using a computer, make sure your camera and microphone are available and enabled.

What happens if the internet is interrupted or my technology fails during the consultation?

If we can call you, we will attempt to continue and complete the consultation via phone.

Can I use Video (or Virtual) Consultation for a first appointment?

For a first appointment we would always prefer to meet with you in person however in the current climate we will take initial assessments over video in order to conduct a subjective assessment and relevant testing that can reliably be performed over a video link.  

If you have further questions, please contact us. 

What to expect from your Telehealth consultation?

A Telehealth appointment is the same as a normal in-person consultation except the patient is in a different location from the clinician. You can expect the same level of engagement as you would in a normal in-person appointment.

The clinician may need to see you in person, later, if they feel that a physical examination is necessary and providing this is possible.

• If you feel that Telehealth is not something you are comfortable with, please let us know and you will be offered an in-person appointment with the clinician whenever possible.
• You have the right to have a support person with you, please make the clinician aware that you have someone with you.
• Please also let the clinician know if during a phone call that they are on speaker.
• You need to be in a private ‘safe’ place, ideally at home or in a private office space. This is to protect your privacy and the information that is passed between you and the clinician may not be something you want the person sitting at the next table in the cafe to hear.
• Driving during a Telehealth consult is also not advised for safety reasons.
• If the clinician decides, at any time during the Telehealth consultation, that a physical examination is necessary, then this will be discussed with you and you either booked in by the therapist or our admin to book an face to face appointment whenever this is possible.
• Please be aware that these appointments need to be limited to a set amount of time as there will be other patients waiting after you. If the appointment before you does run over time we will endeavour to let you know.
• We request that you respect the clinicians right to privacy and not record the consultation. A description exercise programme, education video and appointment notes can be sent to you after the appointment on request.

I don’t have the technology to do this, but I still need help?

That’s ok, we understand technology for some people can be quite difficult or simple you don’t have access. We can set up a phone consultation with you as well. 

I am a new patient and have a new injury, can I see you?

Yes of course. We can lodge ACC claims for you. We will send your our patient form prior to the appointment. If you have an existing claim you should be able to proceed as well. 

What else do I need to know?

• All our Physiotherapists are New Zealand registered
• We use a secure platform for all of our telehealth consultations.
• You will need a private ‘safe’ place, free of interruptions, ideally at home or in a private office space.
• You will need a device with a camera, speakers, microphone and good internet connection.
• You are welcome to have a support person with you – please make the clinician aware if this is the case.
• We request you respect the clinicians right to privacy and do not record the consultation.